General Terms and Conditions for use of the website and General Terms and Conditions of Business of Truverra (Europe) B.V. (T&Cs)
Please take a few minutes to read the following General Terms and Conditions of Use of the Website and the General Terms and Conditions of Business of Truverra (Europe) B.V. (‘Truverra’ or ‘we’) (‘T&Cs’) These Terms and Conditions contain important information relevant to you as user of our website and as buyer of our products, and apply to all products used or purchased from our website. This website and all related services are expressly subject to acceptance of these General Terms and Conditions. By using our website, purchasing products or taking up any of our services, you automatically accept these General Terms and Conditions, including any future alterations made available by publication on our website, or notified in any other manner. Truverra exclusively offers access to this website and its products and services on the basis of your acceptance of the T&Cs. If you do not approve the T&Cs, you are not entitled to make use of our website or services, or to acquire products from us. Any inconsistencies in interpretation of these T&Cs may not be used against Truverra.
1. Applicability of the General Terms and Conditions of Business (T&Cs)
- The present General Terms and Conditions of Business (T&Cs) apply to the use of the website of Truverra (Truverra.nl, and any related subdomains; ‘Website’) and all products, offers, deliveries and services by Truverra, and any other agreements entered into with or on behalf of Truverra, in as far as not otherwise agreed in writing.
- By using the website and ordering products or taking up services via this website, the customer (‘customer’ or ‘you’) automatically issues approval to Truverra of the latest relevant version of the present T&Cs.
- All content published on the Truverra website (including logos, brands, copyrights, etc.) is the intellectual property of Truverra and without prior express permission from Truverra may not be distributed, altered or used in any other way.
- By using the website and accepting these T&Cs, you declare that in your country of residence you are legally of age, and that the acquisition and use of our products or services are legal in your place of residence or at their intended destination. It is the exclusive responsibility of the Customer to ensure compliance with this requirement, and Truverra duly waives all liability in that respect.
- We reserve the right to refuse entry into an agreement or the provision of services at any time, without specifying reasons.
2. General information and the offer of products and services
- All information on the website or in other written documents from Truverra has been prepared with the greatest possible care. However, Truverra is unable to guarantee that all such information is correct, complete and/or up to date. Truverra reserves the right to alter any information on the website or in other written documents, without prior notice. You confirm that it is your responsibility to check all information for any changes.
- All information provided by Truverra on its website or in any other manner about our products and services is intended exclusively to provide general information and may not be viewed as representing medical knowledge or advice. Any decision taken by the customer about the use of our products and services, based on information provided by Truverra shall be subject to the customer’s personal responsibility and shall be for the customer’s own risk.
- Truverra reserves the right, at any time and without accepting liability in respect of customers or third parties, to alter the products and services provided, and to remove products and services from its range.
- On its website, Truverra may on occasion issue special offers relating to its products and services. We reserve the right to alter, restrict or fully withdraw any such offers, subject to our own judgement.
- We furthermore reserve the right, but are not required, subject to our own judgement, and without giving reasons, at any time to restrict or completely halt the sale of products or the provision of services to an individual customer, third party or in individual countries or regional jurisdictions.
- We are unable to guarantee that our website and our services can be provided uninterrupted and entirely error free. In the case of loss of service or disruptions, Truverra will contact the customer to identify a suitable solution.
3. Registration, user account and personal details
- To submit an order on the website, the customer must first create an account via the registration page. During the registration process, the customer is instructed to select a suitable user name and suitable password. User name and password must be handled with strict confidentiality by the customer. Truverra is not liable for any abuse of registration information and will assume that the person using our website is the registered customer.
- Truverra and its employees will never ask you for your password. If you suspect that your registration information has fallen into the wrong hands, you are required to alter your registration information, without delay.
- You as customer undertake to ensure that all account information is correct and up to date. Truverra accepts no liability for delays or additional costs caused by incorrect or inaccurate information provided by the customer.
4. Establishment and entering into of an agreement on the website
- The presentation of products on the website may not be considered as an undertaking by Truverra to enter into a purchase agreement. Since products are not necessarily available in store at all times, by submitting an order the customer is not able to immediately enter into a purchase agreement.
- With the submission of your order, the order becomes binding and remains binding for you, for a period of 7 working days. Simple confirmation of the receipt of the order by Truverra does not represent the entering into of an agreement.
- Although we will make every effort to ensure that all information and specifications on our website or other written documents is correct, errors and omissions can occur. We reserve the right to correct these as we see fit and to update or cancel an order which is or could be affected by such corrections.
- An agreement shall be established between Truverra and yourself as soon as the ordered products are sent to you. Truverra reserves the right to fully or partially reject the establishment of an agreement, without specifying reasons.
- In the event that a customer order is cancelled, restricted or suspended, Truverra will make every reasonable effort to contact the customer to explain the situation.
5. Prices and conditions of payment
- All prices specified by Truverra on its websites and in other written documents are including statutory value added tax. All costs included in the price are clearly specified. Additional costs which can arise will be indicated separately and must be paid by the customer.
- Products will be sent by Truverra UK Ltd. based at 165 Fleet Street
London EC4A 2DY. The customer shall be liable for any customs duties, import charges and duties payable. Truverra has no influence on such additional costs and is not able to issue any statements concerning the level of those costs. For further information, please contact your customs authorities at the destination location.
- The purchase price must be payable in advance by the customer and will fall due upon the establishment of the agreement. Before the full purchase price has been received, the products will not be delivered to the customer. In the event of delayed payment, without granting any extension, Truverra may withdraw from the agreement.
- The payment methods accepted by us are specified on the website. We reserve the right to change these methods at any time, at our own discretion.
- Normally speaking, products will be delivered to the delivery address specified by you when placing the order within 2 to 5 working days, in as much as the products in question are fully available. In the event of delivery to certain countries, a longer delivery term may apply; please consult our website for further information. All delivery terms are legally non-binding and failure to comply will not entitle you to withdraw from the agreement.
- If Truverra is in default in making its delivery, you must first allow us an extension of at least 20 working days during which we can still fulfil the agreement, before you are entitled to withdraw from the agreement. In the event of withdrawal from the agreement, Truverra will reimburse not more than the purchase price. All liability for further compensation for late or failed delivery shall be excluded.
- The customer must accept part deliveries if for example part of the products ordered are no longer available or can only be delivered at a later date.
- The fulfilment location is the location at which the products are handed over by Truverra to the transport company. Benefits and risks are transferred to the customer, upon the sending of the products. Truverra shall not be liable for the loss or damage of products during transport.
7. Warranty and right of return
- Truverra guarantees defects in the purchased products shall be dealt with pursuant to applicable European and local laws. The customer is required to inspect the products immediately following their receipt and duly notify Truverra in writing of any defects within 7 days; otherwise the products will be considered as having been approved. Hidden errors must also be notified to Truverra in writing, within 7 days following their discovery.
- All products fromTruverra are based on natural products and are subject to natural variation. For any deviations (in colour, smell, taste, etc.) we provide no guarantees.
- All products are offered in the present condition. Deviating images, information about or descriptions of products on the website or in other written documents from Truverra may not be considered as guaranteeing particular characteristics.
- Faulty products must be returned to Truverra for inspection, at the address Radioweg 24, 1324 KP, Almere The Netherlands. Truverra is entitled either to provide replacement products or to reimburse the purchase price. In the event of reimbursement of the purchase price, import duties will not be reimbursed. Truverra is not liable for any losses suffered by the customer on the basis of faulty products. Pursuant to article 210 section 1 of the Code of Obligations (OR), claims under warranty are subject to a time limit of two years.
- If you are not satisfied with your order, you are entitled to return the products to Truverra within 14 days following receipt of the products. Please duly contact the customer services department in good time. If possible, the products must be returned sealed, unopened, unused, undamaged and in their original packaging. As soon as we have received the returned products, and the conditions for return are fulfilled, you will be reimbursed the purchase price; return costs will not be reimbursed.
8. Exclusion of liability
- In as far as legally possible, all liability upon Truverra or any company affiliated to Truverra in law shall be excluded, for losses or other injuries suffered by the customer on the basis of or in relation to the entering into of the purchase agreement, the delivery or use of the products and services of Truverra.
- For greater certainty, Truverra, including its directors, officers, employees, representatives, agents, and affiliates, makes no representation and disclaims all express and implied warranties and conditions, including, but not limited to, accuracy, timeliness, completeness, non-infringement, merchantability or fitness for any purpose, and Truverra assumes no responsibility to any viewer or third party for the consequences of any errors or omissions. By accessing this website, you expressly recognize and agree that all material or information on this website is provided on an “AS IS” basis without any warranties of any kind. To the extent that the jurisdiction to which you are subject to does not allow the exclusion of certain warranties, such exclusions shall not apply.
- BY ACCESSING THIS WEBSITE OR ANY SITE LINKED TO IT, YOU EXPRESSLY RECOGNIZE THAT TRUVERRA SHALL NOT BE LIABLE FOR ANY DAMAGES, EITHER DIRECT OR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE, ARISING OUT OF USER’S ACCESS, USE OR INABILITY TO USE THE TRUVERRA WEBSITE OR ANY SITE LINKED TO IT, OR ANY ERRORS OR OMISSIONS IN THE CONTEXT THEREOF, OR ANY OTHER CAUSE AND EVEN IF CAUSED BY TRUVERRA NEGLIGENCE, OR IF TRUVERRA HAS BEEN INFORMED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING OR BOTH. You expressly recognize that your sole and exclusive remedy is to cease using and accessing this website. Should the jurisdiction to which you are subject to disallow any part of such limitation, then such part will not apply.
- The customer agrees that the use of the products and services provided by Truverra shall take place at the customer’s own risk.
9. Customer service
In the event of questions, comments or complaints concerning our products and services, please contact our customer service department by telephone or email (contact information on the website). Truverra will make every reasonable effort to contact you within 3 working days.
10. Amendments to the General Terms and Conditions of Business (T&Cs)
We reserve the right to amend or supplement the T&Cs at any time, without prior notification. The T&Cs are published in the latest version on our website or notified in some other form.
11. Concluding provisions
- Should any provisions in these T&Cs be or become fully or partially ineffective, the validity of the remaining provisions shall remain unaffected. In place of all ineffective provisions, effective provisions shall be introduced, which as closely as possible match the original intention of the parties.
- The agreement between Truverra and the customer and these T&Cs are exclusively subject to material Dutch law to the exclusion of the conflict of law rules. Applicability of the United Nations Sales Convention (CISG) is explicitly excluded.
- Any disputes arising from or in relation to the agreement between Truverra and the customer and these T&Cs (including their valid acceptance) shall be exclusively submitted to the court in the place of establishment of Truverra.
Truverra UK Limited
165 Fleet Street